Case StudyWixMed SpaGoHighLevel Automation

We Rebuilt Spoken Med Spa's Website and Connected It to GoHighLevel

Spoken Med Spa needed a Wix website that could carry its full menu of injectables, body contouring, and wellness services under one brand - and the follow-up behind every booking still needed to happen automatically instead of by hand. We built the site and the GoHighLevel workflows that run behind it.

Treatment room inside the Spoken Med Spa location

Spoken Med Spa, Snellville GA

Face, Body, and Wellness treatments, plus the STAAMPS aesthetics training academy - photographed at the real location.

Client

Spoken Med Spa

Industry

Medical Spa & Aesthetics

Platform

Wix + GoHighLevel

Scope

Web Design, CRM, Automation

Primary Goal

Automate the booking-to-follow-up chain

What We Built

A website and a CRM working as one system

The project covered two layers: a Wix rebuild that gives every service line room to be found, and a GoHighLevel automation layer that picks up the moment a visitor becomes a lead.

4

Service Lines Rebuilt

Face, Body, Wellness, and the STAAMPS training academy each given a dedicated, structured section on the new Wix site.

2

Platforms Connected

Wix and GoHighLevel wired together so every website inquiry lands directly in the CRM.

2

Core Workflows Built

Automated intake follow-up and appointment reminder workflows built inside GoHighLevel.

6

Service Areas Covered

Snellville, Atlanta, Loganville, Lawrenceville, Lilburn, and Grayson positioned across the site.

Note: these figures describe the scope of what was built and connected during the project, based on the live spokenmedspa.com site and the GoHighLevel workflows delivered - not measured traffic or booking outcomes.

The Problem

A luxury med spa brand needed a website that could carry the operation behind it

A med spa with four service lines is not one business, it is closer to four. Each one needed to be findable, and every booking needed a follow-up system behind it instead of a hope that someone remembers to call.

CHALLENGE 01

Four service lines, one website that needed to explain all of them

Face, Body, Wellness, and the STAAMPS training academy are four different buying decisions. The site had to make each one easy to find without turning the homepage into a wall of treatment names.

CHALLENGE 02

Bookings and follow-up were running on manual effort

The Wix site could take an inquiry, but nothing happened automatically after that. Intake, reminders, and re-engagement all depended on someone remembering to do them by hand.

CHALLENGE 03

The brand needed to read as medical and luxury at the same time

Spoken Med Spa positions itself as safety-and-science-led but also premium and personal. The design had to hold both without tipping into a clinical, sterile feel.

CHALLENGE 04

The website and the CRM had to work as one system, not two

A Wix site and a GoHighLevel automation layer are built on completely different platforms. The brief was to make a lead moving from the website into GHL feel invisible to the client - a single system, not a website plus a separate tool bolted on.

What We Improved

From a Wix site alone to a Wix + GoHighLevel system

The work focused on connecting the two halves of the business that matter most: the site visitors see, and the follow-up system that keeps a lead from going cold.

01

Service-first navigation

Face, Body, Wellness, and STAAMPS training were each given a clear, dedicated path instead of one long combined services page.

02

CRM behind every inquiry

Every contact form and booking action on the Wix site now feeds directly into GoHighLevel instead of sitting in a Wix inbox.

03

Automated intake and reminders

New leads and booked patients move through built GHL workflows automatically - intake follow-up and appointment reminders no longer depend on staff bandwidth.

04

Brand consistency across every page

Spoken's teal identity and "Revitalized. Authentic. More You." positioning were carried through every service page, not just the homepage.

The Solution

A Wix website built for four service lines, backed by GoHighLevel

The site had to stay premium and on-brand. The automation behind it had to stay invisible to the patient and dependable for the staff.

WIX

Wix Website Rebuild

Rebuilt the site on Wix around the full service catalog rather than a generic med spa template.

Dedicated Face, Body, Wellness sections
STAAMPS training academy page
Mobile-first service navigation
GHL

GoHighLevel Connection

Connected the live Wix site to GoHighLevel so every inquiry lands in one CRM instead of a Wix-only inbox.

Website lead capture wired to GHL
Centralized contact and pipeline view
Single system of record for patients
FLOW

Intake Automation

Built the workflows that pick up the moment someone submits an inquiry or books a service.

Automated intake follow-up sequence
New-lead routing by service interest
No manual re-entry between systems
RMD

Appointment Reminders

Automated reminder workflows built to reduce the manual reminder-call workload on staff.

Automated pre-appointment reminders
Reduces reliance on manual phone follow-up
Runs the same way every time
BRD

Brand System

Carried Spoken's teal, science-meets-luxury identity across every page and service line.

Consistent teal brand palette
"Revitalized. Authentic. More You." positioning
Photography from the real Snellville location
EDU

STAAMPS Academy Page

Gave Spoken's aesthetics training academy its own structured presence rather than folding it into the spa services.

Botox / filler injection training
Dermaplaning & chemical peel training
Aesthetic shadowing & business consulting

Image Gallery

The Live Location & Brand

Real photography from the Snellville location and Spoken's own brand assets, used across the new Wix site.

spokenmedspa.com — Treatment Room
Treatment room inside the Spoken Med Spa location

Facility Photography

A treatment room at the Snellville location, used on the site to ground the "safety & science" positioning in the real space.

Spoken Med Spa logo

Brand Mark

The teal Spoken Med Spa logo, carried across the Wix site and used as the site favicon.

Voted Best of Gwinnett 2025 award graphic

Trust Signal

Spoken's "Voted Best of Gwinnett 2025" recognition, referenced on the live site as a trust signal.

Build Benchmarks

What the rebuild was structured to fix

A med spa website has to sell a feeling as much as a treatment. We built around the operational gaps that were costing staff time, not just the visual refresh.

Service clarity

Before

Four distinct service lines competing for space on one page

Vareweb Approach

Dedicated Face, Body, Wellness, and STAAMPS navigation paths

Lead handling

Before

Inquiries landing in a Wix-only inbox with no CRM behind them

Vareweb Approach

Wix site connected directly into GoHighLevel for every inquiry

Follow-up consistency

Before

Intake and reminders dependent on staff remembering to act

Vareweb Approach

Automated intake and appointment reminder workflows built in GHL

Brand feel

Before

Needed to read as both clinical and premium at once

Vareweb Approach

Teal identity and "safety & science" positioning carried through every page

Process

How we built the project

Brand and service mapping first, then the Wix build, then the GoHighLevel automation layer, then a full QA pass before go-live.

01 / DISCOVERY

Brand & Service Mapping

Audited the existing teal brand identity and mapped Face, Body, Wellness, and STAAMPS into a full sitemap.

·Service catalog audit
·Brand asset review
·Sitemap planning

02 / DESIGN

Wix Website Build

Designed and built a responsive Wix site matching the "Revitalized. Authentic. More You." positioning.

·Service page templates
·Mobile-first layout
·STAAMPS academy page

03 / AUTOMATION

GoHighLevel Workflow Build

Connected the site to GoHighLevel and built the intake and reminder automations behind every booking.

·Lead capture wiring
·Intake follow-up workflow
·Appointment reminder workflow

04 / LAUNCH

QA & Go-Live

Tested every service page and the full booking-to-reminder automation chain before launch.

·Cross-device testing
·Workflow test runs
·Go-live handoff

A med spa website has to do two jobs the visitor never sees separately: sell the treatment, and make sure the follow-up actually happens. Getting the CRM right behind the scenes matters as much as the design in front of it.

Vareweb Project Note
4

Service lines, one system

Face, Body, Wellness, and STAAMPS training all run through the same Wix + GHL setup instead of separate tools.

GA

Snellville, Georgia

Serving Snellville, Atlanta, Loganville, Lawrenceville, Lilburn, and Grayson from a single location.

S&S

Safety & science positioning

The brand leads with an "award-winning," safety-and-science-first identity - the site had to carry that tone, not just the treatments.

GHL

Built for follow-up

The GoHighLevel layer means every new inquiry has an automated next step instead of waiting on staff availability.

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